Platform Manager, Professional Services at Interswitch Group

Job Title: Platform Manager, Professional Services

Job Purpose

• Managing Technology Processes inherent in creating, managing and delivering training virtually.
• Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team, such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS).
• Effectively markets professional services learning solution to pre-defined target markets online and delivers revenue targets as assigned for the financial year.

Key Responsibilities
Strategy Development:

• Understands the vision and strategy for the Professional Services Market
• Builds and grows the Professional Services brand virtually
• Successfully transform key Professional Services onsite courses to virtual programmes
• Work with the team to ensure the execution of sales strategies to improve market share for our virtual training solutions.

Graphic Design:

• Provide and evaluate visuals used during the content development process
• Work closely with the Design & UX Team to provide visuals, design and UX for learning programs.

LMS/LCMS Management:

• Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS).
• Maintain and support partner platforms LMS & LCMS.

Authoring Systems Management:

• Maintain, support and supervise the tools, technologies and content used during instructional design and content development.

Delivery Platform Management:

• Provide technical and learning support for the technology used for electronic and online delivery of learning programs.
• Deliver end-to-end learning solutions virtually on the Professional Services Platform
• Consistently update and make readily available learning programs on ISW platforms for client consumption.
• Managing Technology Processes inherent in creating, managing and delivering training virtually.

Collaboration Platform Management:

• Manage social and collaborative tools for the purpose of knowledge sharing and team learning.
• Increase the number of virtual presences of the professional services portfolio.

Marketing and Communication:

• Increase the number of users on the learning platform in line with meeting revenue targets
• Effectively markets professional services learning solutions to pre-defined target markets and delivers revenue targets as assigned for the financial year on the virtual platform.
• Prospects for new opportunities and identifies new profitable customers for Professional services learning solutions in all the sectors
• Cross-sells and up-sells departmental learning solutions to both new and existing clients. Follows up on leads and opportunities
• Telemarketing- virtual selling and onsite selling, cold calls (when necessary)
• Own and manage the internal and external KYC documentation process for clients’ onboarding.
• Provide periodic reporting on leads and sales activities
• Generates demand by proactively reaching potential customers to make them aware of professional learning solutions

Customer Relationship and Account Management:

• Develops, manages and maintains strong relationships with key accounts in different sectors by applying the relevant key account management framework
• Liaises with relevant internal teams to ensure customer issues and complaints with key clients are properly resolved and escalated when necessary.
• Identification and confirmation of customer requirements

Project management and sales tracking:

• Service management as regards upgrades, outages and issues Competition/Market Feedback Analysis
• Monitors trends in client buying behavior and provides relevant market feedback about competing solutions to the team
• Understands industry trends and sells a value proposition based on case studies
• Provides input about competitor solutions (features/pricing/strategy) that will aid the professional
• services sales efforts

Event Management & Product Visibility:

• Identifies networking opportunities, sales conferences and events that would provide a positive impact on the sales bottom line in all sectors.

Performance Review and Monitoring:

• Carries out daily review of open opportunities for the team to ensure they are closed in the month of consideration.
• Reviews set targets against actual performance with the team with respect to sales turnover and revenue generated.
• Reviews possible revenue lines and income for the coming quarter.
• Monitors performance & deviations from budget.
• Conducts monthly review of open opportunities for the team to ensure they are closed in the month of consideration.
• Track sales progress.

Academic Qualifications

• Candidates should possess a BSc in Computer Science with 7 – 10 years of experience
• M.Sc is an advantage

Professional Qualification:

• Digital Marketing, Technical Writing, etc.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://interswitchgroup.com/