Customer Services Officer (Female) at Focal Point Cleaners

Job Title: Customer Services Officer (Female)

Job Responsibilities

• Welcome customers with a cheerful face upon entrance
• Attend to customers professionally
• Receive/make calls and send messages
• Good communication skills
• Input all customers information and details on the system correctly without error
• Ensure to proffer a timely resolution to customers complaint in a professional manner
• Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
• Entering all online documents as at when due
• Collecting and analyzing customer’s feedback
• Processing billing
• Ensuring complete customer satisfaction
• Be the face and image of the company.

Requirements

• Candidates should possess an HND / BSc qualification with 1+ years relevant work experience.
• Must have good communications skill both oral and written
• Must be computer literate
• Must be a female
• Must residues be detail oriented
• Must be an active listener
• Must reside in Wuse II and environs
• Must be young and active
• Must be able to multitask
• Must be patient
• Ability to show empathy
• Must be friendly.

Application Instructions:

The application deadline is on 24th June, 2025. Therefore qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.focalpointgrp.com/