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Business Operations & Customer Relations Manager at Ziba Consulting

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View Jobs at Ziba Consulting
Full Time Jobs
Ikoyi Lagos
Posted 4 weeks ago

Job Title: Business Operations & Customer Relations Manager

Job Summary

  • We are seeking a proactive and organized Business Operations & Customer Relations Officer to oversee day-to-day business processes and ensure a seamless customer experience.
  • This dual-function role requires a detail-oriented professional who can manage internal operations while building and maintaining strong relationships with clients.
  • You’ll act as a key point of contact between the company and its customers, ensuring satisfaction, loyalty, and operational efficiency.

Key Responsibilities
Business Operations:

  • Oversee daily operational activities to ensure business efficiency and consistency
  • Coordinate logistics, inventory, and supply chain processes
  • Assist with vendor management and procurement coordination
  • Maintain accurate records of transactions, inventory, and supplies
  • Generate performance and reports for management
  • Run the training school end-to-end and ensure every cohort launches smoothly.
  • Drive business development by pitching our bar-academy training and recruitment services to bars, restaurants, and other partners.
  • Support the CEO across all ongoing projects and tasks.
  • Create and polish slide decks, pitch templates, and other presentation materials.
  • Oversee Eventi Cocktails’ supervisor and staff—acting as their direct manager and performance coach.

Customer Relations:

  • Serve as the first point of contact for customer inquiries, complaints, and feedback
  • Manage customer communication via email, phone, and social platforms
  • Track and resolve customer service issues promptly and professionally
  • Maintain a customer database and ensure customer satisfaction
  • Work to improve customer engagement and retention.

Requirements

  • Bachelor’s Degree in Business Administration, Marketing, or a related field
  • 2 years of experience in operations, customer service, or client relations
  • Strong organizational and problem-solving skills
  • Excellent verbal and written communication
  • Proficiency in Microsoft Office and CRM tools
  • Ability to multitask and work in a fast-paced environment
  • Passion for lifestyle, fashion, or wellness industries is a plus.

What We Offer

  • Salary: N200,000 Monthly.
  • Performance-driven work environment
  • Opportunity to grow with a dynamic and forward-thinking team.

Application Instructions:

The application deadline is 1st July, 2025. Therefore, qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link below) for detailed information on applying successfully for this vacancy.

Job Features

Job CategoryManagerial Jobs

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