Head, Non-Financial Transactions – South at First Bank of Nigeria Limited (FirstBank) – 13 Openings

Job Title: Head, Non-Financial Transactions- South

Job Description

• Issuance of Token devices to customer / ensure safe custody of blank Token devices.
• Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.
• Ensure proper call over – collection / storage, retrieval and scanning of certificate to CCM
• Monitor the printing of audit trail for call over and other reports and generating printouts for MIS to facilitate various functions.
• Supervise the rendering of anti-money laundering report (smart screen).
• Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges  are promptly collected and supervise the processing of security documents. Ensure dual  control in the retrieval / release of Security document pledged as collateral.
• Oversee / ensure that the Branch ambience is always in good shape
• Perform all other duties as assigned by the Head, Branch Services.

Duties & Responsibilities

• Supervise the activities of non-financial transaction Unit.
• Establish good customer relations by always maintaining a customer friendly disposition
• Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
• Modify transactions above subordinates’ limit
• Oversee the setup of standing order instructions
• Verify transactions initiated by subordinates.
• Handle probate account enquiries in accordance with customer mandate and relevant  law / ensure that deceased customer’s account is debit freeze once the probate enquiry is  issued.
• Oversee/approve/sign all Bankers confirmation and letters of references requests.
• Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure 
• KYC compliance / full documentation / approved deferrals are in place and sign off account opening forms.
• Ensure all closed accounts are recorded in the closed account’s register, called over and  stored appropriately
• Oversee the processing of Customers’ Cheque, Card requests, Alert and Online banking  services including ultimate delivery to the customer.
• Ensure safe custody of processed debit cards and issuance of customer’s selectable PIN.

Requirements
Education:

• Minimum Education: First Degree in any discipline 

Experience: 

• Minimum experience – Four years relevant working experience.

Application Instructions

The application deadline is 13th June, 2025; 11:40 AM. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link below) for detailed information on applying successfully for this vacancy.

Website:

Official Job Website: https://www.firstbanknigeria.com