Telesales Executive at Rosabon Financial Services (RFS) Limited

Job Title: Telesales Executive

Job Summary

• The specific objective of telesales is to sell products and services over digital channels, particularly phone, email, SMS and social media chats.
• This means the ideal candidate must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts, which lead to converting potential leads into actual transactions.
• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, a minimum of 50 transactions monthly.
• Providing market research through outbound calling
• Surveying customer satisfaction
• Generating additional transactions outside the assigned leads to meet sales targets
• Contacting potential and existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements, sending applicable documents and requirements
• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
• Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation
• Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
• Converting difficult leads into customers
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
• Generating investment/savings leads to meet sales target in wealth management portfolio
• Any other tasks assigned by your supervisor

Key Performance Indicators

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1hour
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
• Customer retention rate of 60%
• Generation of an investment/savings account to meet the monthly target

Qualifications / Requirements

• Bachelor’s degree, HND or equivalent in any field of study.
• Experience in a contact center or customer service role with the ability to make a minimum of 100 calls daily
• Proven track record of successfully meeting sales quota
• Previous experience in financial services, particularly with a record in fund mobilisation.

Salary
N100,000 – N170,000 Monthly.

Application Instructions:

The application deadline is 2nd July, 2025. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Or
Send their Applications to: [email protected] using the Job Title as the subject of the email.

Website:
Official Job Website: https://conceptgrouphrm-jobs.goserp.co.uk/

What to expect in the hiring Process

• A preliminary phone call with the recruiter
• A reasoning and a personality assessment
• A technical interview session with a HR representative and the hiring manager.

Note: All our interview stages are virtual.