Cafe Manager at Owens & Xley Consulting

Job Title: Cafe Manager 

Job Summary

• Cafe Manager is responsible for providing overall leadership and management for the cafe.
• You are also responsible for overseeing all aspects of operations, ensuring that customers have a pleasant experience and growing revenue and sales

Key Responsibilities
Leadership:

• Identify areas for improvement and provide training and development opportunities for the cafe team
• Develop and implement policies and procedures, such as food safety and hygiene policy, customer service policy
• Develop processes for receiving product, equipment utilisation and inventory management

Operations:

• Ensure all aspects of the cafe’s operations run smoothly and efficiently
• Develop strategic plans to foster growth and enhance expansion
• Ensure compliance with all operations standards
• Check that the inventory records are accurate
• Ensure an optimal level of sanitary procedures for all food handling
• Ensure a neat and clean kitchen area to ensure optimal quality of all food preparation
• Control operational costs and identify measures to cut waste
• Manage the stock control
• Schedule and manage all shifts for cafe operations
• Communicate with all cafe staff to ensure delivery times are met
• Plan, schedule and review workload and manpower
• Ensure targets are being met on a cost-effective basis
• Achieve growth by hitting sales targets
• Present sales, revenue and expenses reports
• Develop a growth strategy focused on financial gain
• Customer Experience
• Handle customers and team complaints in a professional and courteous manner.

Others:

• Generate weekly, monthly and annual reports on cafe operations
• Support and evaluate the performance of all service staff
• Keep up-to-date knowledge of all food and beverage trends
• Manage the cafe’s good image and suggest ways to improve it
• Perform any other tasks as assigned.
• Provide answers to customers’ inquiries as needed
• Identify strategies to retain and attract customers

Academic Qualifications

• B.Sc. in Business Administration, Hospitality Management or related field
• Culinary schooling is compulsory

Professional Certifications:

• Professional Certification is an added advantage

Competency and Skill Requirements
Technical Skills:

• Extensive food and beverage (F&B) knowledge
• Excellent food presentation skills
• Familiarity with cafe management software, like OpenTable and Peachworks
• Proficiency in the use of Microsoft Office Suite
• Strong project management skills
• Good budgeting and budgetary control skills
• Knowledge of health and safety standards.

Soft Skills:

• Excellent communication skills
• Outstanding organizational skills
• Excellent leadership skills
• Good time management and prioritization skills
• Attention to detail
• Exceptional negotiation skills
• Good problem-solving skills.

Attitude:

• Ability to work well with management and staff at all levels
• Confident, assertive, and honest
• Ability to accomplish tasks with little or no supervision
• Must be committed and dependable
• Ability to motivate and lead people
• Must act in accordance with values, principles and standards
• Must have a forward-thinking mindset
• Must be professional in attitude and appearance
• Must possess strong emotional intelligence.

Salary
N400,000 – N500,000 / month.

Application Instructions:

The application deadline is 31st July, 2025. Therefore, qualified and interested candidates should send their updated Resume to: [email protected]    using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website :https://owensxley.com/