Head, Dispute Management and ATM Settlement at Unified Payments Services Limited

Job Title: Head, Dispute Management and ATM Settlement

Job Description

• To ensure provision of dispute management and ATM settlement services.
• To supervise designated staff.

Duties and Responsibilities

• Ensure that ATM settlement is done and reports delivered to NIBSS for funds movement for all scheme transactions.
• Ensure Banks receive the daily ATM settlement reports for all scheme transactions.
• Ensure Monthly Billing Revenue and Receivable reports are prepared and delivered on a timely basis.
• Ensure that VISA Issuer International/NNS disputes are resolved.
• Ensure efficient Verve Single Settlement Dispute Management.
• Ensure Verve Single Settlement Dispute Funds Recovery.
• Resolve VISA Acquirer International POS and ATM disputes.
• Resolve MasterCard Acquirer International POS disputes.
• Resolve AMEX Acquirer International POS disputes.
• Ensure UBA affiliates receive their daily ATM settlement reports as at when due.
• Provide Dispute Management Report and Risk Chargeback Report.
• Ensure departmental knowledge sharing and skill building.
• Ensure that VISA NNS / INT’L ISSUER POS and ATM disputes are resolved.
• Ensure processing fee collect for funds recovery to issuer’s position.
• Ensure processing funds disbursement to acquirer’s position.
• Ensure daily balancing and reconciliation of financial report with VSS-120 report for chargeback credit and chargeback reversals that impacted on issuer’s account.
• Ensure that declined journals dispute response reports received from acquirers on behalf of the issuers are communicated to banks on daily basis for timely decision.
• Ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case is in favour of the issuer.
• Process pre-arbitration where issuer still continues in dispute.
• Process pre-compliance disputes where acquirer violated any of the visa dispute rules and the action resulted to a financial loss.
• Process arbitration disputes where disputes could not be resolved at pre-arbitration stage.
• Process compliance where disputes could not be resolved at pre-compliance stage.
• Process good faith dispute resolution.
• Ensure dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligence.
• Ensure Banks receive their daily chargeback and dispute response reports.
• Ensure resolution of customer complaints on Dispute Management and ATM settlement issues.
• Ensure that local MasterCard / VISA acquiring disputes are resolved.
• Ensure processing of representment for MIGS chargebacks.
• Monitoring of incoming Scheme chargebacks (MasterCard).
• Checking and sending MasterCard chargebacks to banks and merchants.
• Decline of all approved MasterCard transactions by processing second presentment.
• Attach documents to represented MasterCard chargebacks on MasterCom.
• Monitoring of incoming Scheme chargebacks (AMEX).
• Checking and sending AMEX chargebacks to banks and merchants.
• Decline of all approved AMEX transactions by processing second presentment.
• Delegated tasks: Performing any other tasks as may be assigned from time to time.
• Supervise all assigned marketing services executives to ensure that objectives are met.
• Any other related responsibilities as would be assigned.

Job Requirements

• Education: First degree in Accounting or any numerate subject.
• Professional membership of ICAN/CIMA/ACCA or similar recognized professional accounting bodies.
• Experience: 7 years and above post NYSC.

Knowledge:

• Excellent knowledge of accounting principles, practices and procedures.
• Knowledge of supervisory practices and principles.
• Knowledge of Card Payment industry.

Skill / Competencies:

• Demonstrate ability to cope with pressure and meet deadlines.
• High degree of accuracy.
• Deductive reasoning abilities and eye for details.
• Strong interpersonal and communication skills
• Strong analytical skills.

Application Instructions:

The application deadline is 31st July, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://up-ng.com/