Walk-in Customer Officer at the Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO)

Job Title: Walk-in Customer Officer

Purpose of the Job 

• Responsible for managing in-person customer interactions, addressing inquiries, lodging complaints, and ensuring effective resolution of customer concerns.
• The role also provides support to the Call Centre Supervisor in daily operations.

Key Duties and Responsibilities

• The Walk-in- Customer Officer shall therefore be responsible, but not limited, for the following:
  • Serve as the first point of contact for walk-in customers, providing prompt and professional assistance.
  • Receive and log customer complaints, inquiries, and service requests, ensuring accurate documentation. 
  • Assist in resolving consumer complaints by coordinating with relevant departments and tracking resolution progress.
  • Educate customers on electricity regulations, payment solutions, billing issues, and service processes. 
  • Escalate unresolved complaints to the appropriate teams and follow up to ensure timely resolution.
  • Maintain proper records of customer interactions and feedback for reporting and service improvement.
  • Ensure compliance with company policies, service level agreements (SLAs), and regulatory guidelines.
  • Support the Call Centre Supervisor in executing daily operational activities.
  • Perform other duties as assigned by the Call Centre Supervisor or management. 
  • Prepare periodic reports for the attention of the Call Centre Supervisor.
  • Perform any other tasks as assigned by the Call Centre Supervisor.

Minimum Educational & Professional Qualifications, Experience and Knowledge

• Higher National Diploma or its equivalent in Business Administration or Social Science is required.
• Minimum of 3 years of work experience in customer service roles in the Electricity Supply Industry.
• Full Membership of a Relevant Professional Body.

Attributes and Competencies:

• Strong knowledge of Electricity Regulations and Policies. 
• Customer Service Orientation and the ability to handle difficult situations professionally. 
• Understanding of Payment Solutions and Billing Strategies. 
• Strong Communication and Interpersonal Skills.
• Problem-Solving and Decision-Making Abilities.
• Proactive Approach to issue resolution and customer engagement.
• Ability to multitask and work efficiently in a fast-paced environment.

Application Instructions:

The application deadline is 1st July, 2025. Therefore, qualified and interested candidates should send Send electronic copies to: [email protected] using the Job Title as the subject of the email.
And
Submit their Applications, under confidential Cover Letter, either by post, courier or e-mail, enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with full contact details and names, residential/postal and e-mail addresses and telephone numbers of Three (3) Traceable Referees to:
The Human Resources and Administration Manager,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15,
Bukuru, Jos South,
Plateau State.