Test Centre Administrator at IDP Education Limited

Job Title: Test Centre Administrator

Key Responsibilities
Customer Service:

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
• Develop Cooperative relationships with IELTS Test Administrators in the designated region.

Business Administration:

• Plan all aspects of IELTS testing in the designated region.
• Manage budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
• Provide regular management and financial reports on testing as required.
• Statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.
• Continually monitor test day availability and capacity to ensure centres meet current demand.

Test Administration Quality and Integrity:

• Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the implementation of IELTS policies.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Draft contracts for various IELTS business aspects as required.
• Monitor all current contracts to ensure terms are adhered to.
• Process all invoices in a timely manner.

Operations Management:

• Oversee management of the tests conducted in the applicable test centre.
• Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
• Manage test centre Examiners, including recruitment, training and certification within the PSN guidelines.
• Ensure financial reporting and invoicing is conducted accurately and on time.
• Manage the regular Clerical Marker monitoring program and the production of reports as required.
• Supervise the Enquiry on Results appeals system.
• Supervise the Verification Service for stakeholders.
• Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.

Client Management:

• Assist in stakeholder management to maintain stakeholder satisfaction and integrity of the test.
• Build and maintain a good working relationship with stakeholders, both internal and external, ensuring that all business outcomes are satisfactorily met.

Qualifications and Competencies

• Bachelor’s degree or equivalent qualification.
• Fluency in spoken and written English.
• Proficient user of the Microsoft Office suite.
• Demonstrated ability to plan, organize, prioritize, and execute multiple tasks efficiently and professionally within defined objectives.
• Strong written and verbal communication skills.
• Solid analytical, research, and problem-solving abilities.
• Experience in client management.
• Strong administrative and sound financial skills.
• Ability to communicate effectively across diverse cultures and organizational levels.

Desirable Experience and Attributes:

• Prior experience with IELTS (highly desirable).
• Tertiary qualifications or equivalent industry experience.
• Interest in or experience within the international education and/or testing services sector.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Websites:
https://www.idp.com/nigeria/