Customer Experience Specialist at Eat’N’Go Limited

Job Title: Customer Experience Specialist

Job Description

• We are seeking a highly motivated and experienced Customer Experience Specialist to lead and support our customer service team.
• This role requires a detail-oriented professional passionate about delivering top-tier service, enhancing customer experience, and mentoring team members to achieve excellence.
• If you thrive in a fast-paced environment and are ready to take ownership of customer satisfaction goals, we’d love to hear from you. 
• FMCG experience is a major advantage.

Key Responsibilities

• Manage daily operations and workflow of the customer service department
• Supervise and mentor a team of customer service representatives
• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Collect and analyze customer feedback to drive continuous service improvements
• Track, monitor, and report key customer service metrics and KPIs
• Hire, onboard, and train new customer service team members
• Ensure timely resolution of customer issues; escalate when necessary
• Promote a customer-centric culture across the department
• Provide regular performance feedback and identify opportunities for upskilling
• Maintain accurate records of customer interactions using CRM tools
• Perform other duties as assigned by management.

Requirements

• Bachelor’s Degree (BSc) in any relevant field
• Customer Service Certification is an added advantage
• 3 – 5 years experience in a customer service role, preferably in Nigeria
• Strong verbal and written communication and interpersonal skills
• Proven problem-solving ability and skill in managing customer expectations
• Comfortable working in high-pressure, fast-paced environments
• Detail-oriented with strong data entry and organizational skills
• Experience with CRM systems and customer service software preferred
• Flexibility to work various shifts, including evenings and weekends
• Ability to maintain customer confidentiality and work collaborativel

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Official Website: https://www.eatngo-africa.com/careers/