SME Field Recovery, Team Lead at Fairmoney Microfinance Bank

Job Title: SME Field Recovery, Team Lead

Job Summary

• We are seeking a competent Team Lead for the SME team to support the team in achieving its target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustworthy relationships and ensuring timely payments.
• You should exhibit professionalism and trustworthiness.
• You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

• Training and coaching of tele and field collections specialists
• Driving the performance of the Collections team
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Handle escalations from customers and collections specialists
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Monitor field recovery activities
• Ensure productivity from the collections specialistst

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead
• Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery)
• Familiarity with laws related to debt collection (e.g., FDCPA)
• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage
• Comfortable working with targets
• Patience and the ability to manage stress
• Hands-on experience in managing teams
• Excellent communication skills (written and oral)
• Highly skilled in negotiation
• Problem-solving skills
• Data analysis skills
• Highly intellectual (at least a 2:2 or its equivalent).

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://fairmoney.io/

Recruitment Process

• A screening call with the Senior Recruiter: 30 minutes
• Technical interview with the Hiring Manager: 30 minutes.