Account Management Officer at an Internet Service Provider – Willers Solutions Limited

Job Title: Account Management Officer

Summary

• The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring client satisfaction, managing account operations, and supporting business growth through upselling and retention initiatives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Develop and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions based on client objectives
• Coordinate with internal teams to meet customer expectations
• Conduct proactive client outreach and routine customer satisfaction surveys
• Identify opportunities for account growth through upselling and cross-selling
• Monitor and communicate the progress of monthly and quarterly initiatives to stakeholders
• Drive client retention and win-back strategies
• Resolve client issues and escalate where necessary
• Analyze client feedback and suggest areas for service improvement.

Requirements

• Bachelor’s Degree in Business Administration, Sales, or a relevant field
• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
• Strong background in client relationship management and retention strategies
• Experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel)
• Ability to deliver client-focused solutions aligned with customer needs
• Excellent communication, negotiation, and presentation skills
• Strong multitasking and time-management skills
• High level of accuracy and attention to detail
• Confident in handling challenging client requests and difficult conversations
• Strong listening and interpersonal skills.

Salary
N200,000 – N250,000 monthly (plus Benefits).

Application Instructions:

The application deadline is 4th July, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: http://www.willerssolutions.com/category/careers/