Front Office & Revenue Manager at a Luxury Community – Alan & Grant

Job Title: Front Office & Revenue Manager

Job Summary

• We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory, rate optimization, and revenue forecasting.
• The ideal candidate will possess a deep understanding of hospitality operations, guest service excellence, and dynamic pricing strategies.

Key Responsibilities
Rooms Division & Guest Services:

• Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate
• Create and implement service standards and SOPs across all Rooms Division departments
• Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
• Monitor guest satisfaction and handle escalations with tact and professionalism
• Ensure seamless communication between departments to optimize service delivery and efficiency

Revenue Management:

• Strategically manage room inventory and pricing across all distribution channels
• Analyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPAR
• Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility
• Prepare weekly, monthly, and quarterly revenue reports and forecasts for management
• Manage group and corporate booking agreements and identify upsell opportunities
• Optimize packages, discounts, and rate structures in line with seasonality and demand.

Requirements

• Degree in Hospitality Management, Tourism, Business, or a related field preferred.
• Minimum 5+ years of experience using Opera PMS 
• At least 5 – 7 years’ experience in hospitality, including revenue management, front office, or rooms division roles
• Strong understanding of hotel revenue principles, forecasting, and pricing strategies
• Proven leadership in managing cross-functional teams and guest-facing departments
• Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports
• Familiarity with channel managers, OTAs, direct booking platforms, and rate parity tools
• Exceptional communication, leadership, and organizational skills
• Highly detail-oriented with a strategic and analytical mindset.

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://alanandgrant.com/