Customer Service Representative at Smileville Ortho-Dental Limited

Job Title: Customer Service Representative

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers & rsquo; needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements
Thne required skills are as follows:

• Interested candidates should possess a B.Sc Degree with 5 – 7 years work experience.  
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectivel.

Salary
N250,000 – N270,000 per month. 

Application Instructions:

The application deadline is 31st July, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.smilevilleodl.com/