Analyst – Testing and Process, Customer Relations and Experience at MTN Nigeria

Job Title: Analyst – Testing and Process, Customer Relations and Experience

Mission

• Ensure proper design, implementation, and availability of technical support for user systems within assigned division / department.

Description

• Analyze customers’ information needs, business problems and business opportunities to determine efficient and effective testing technics.
• Worked with key stakeholders and subject matter experts to design, develop and automate new testing processes and drive process improvement on existing processes
• Collaborate with business users to define testing processes that meet business needs. 
• Ensure testing is scalable and flexible to meet future business need.
• Work with business unit and IT team to define technic and modalities. 
• Ensure the availability of all required testing materials.
• Develop and define IT requirements to support process and system changes.
• Plan and manage the development and maintenance of required testing tools.
• Analyze business requirements, system documentation, and standard work instructions to maintain Quality and precise testing.
• Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
• Create detailed functional design documents for conversions, interfaces, and reports.
• Work with user departments to test roles and access rights to be created for all users in line with business requirements.
• Ensure proper testing of all user systems/products and provide detailed reports of activities and result.
• Develop comprehensive test plans outlining the scope, objectives, and methodologies for product/system testing.
• Conduct various testing methodologies, including functional, performance, security, and usability tests.
• Execute test cases and document results to identify defects or deviations from quality benchmarks.
• Implement and maintain automated testing procedures to streamline repetitive testing tasks and improve efficiency.
• Evaluate products from the end-user perspective, focusing on usability, accessibility, and overall user experience.
• Conduct regression testing to ensure new features or updates do not negatively impact existing functionalities.
• Maintain detailed records of test cases, procedures, and results for traceability and reference.
• Work closely with cross-functional teams, including product development, engineering, and design, to understand requirements and collaborate on resolving identified issues.

Educational Qualification

• Candidates should possess a First Degree in any relevant discipline 
• Fluent in English.

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization 
• Experience in Customer Care and Management
• Experience in formal business analysis

Application Instructions:

The application deadline is 4th August, 2025; 22:59. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION”. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website:  https://www.mtn.ng/