Officer – Customer Operations West I at MTN Nigeria

Job Title: Officer – Customer Operations West I, Customer Relations and Experience

Mission

• Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.

Description

• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer request.  
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
• Maintain Integrity of managing subscriber data/information.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Identify and report on customer impacting trends. 
• Enlighten and educate customers on new products and initiatives within MTN.  
• Educate customer on use of products and services.
• Document actions taken to resolve client problems.
• Verify correct cash amounts are paid
• Perform software installation and configuration requests.
• Perform incidence escalation process in compliance with laid down policies and procedures
• Collect and book- in customer phones for warranty repairs
• Communicate credit status to customers
• Identify problematic invoices proactively and promptly notify the billing division
• Assist with Printing post-paid client bills
• Generate funds from sales and render after sales support service 
• Handle cash and ensure correct amounts are paid
• Collect customer phones for warranty repairs

Educational Qualification

• Candidates should possess a First Degree in any related field
• Fluent in English 

Experience:

• 3-7 years’ experience, which includes
  • Experience working with others.
  • Experience working in a medium-organization
  • Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

Application Instructions:

The application deadline is 4th August, 2025; 22:59. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION”. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website:  https://www.mtn.ng/