Technical Support Officer at Catilas Resources Limited

Job Title: Technical Support Officer

Description

• We are looking for an experienced and professional Technical Support Officer who will provide first-line technical support to clients and assist with systems deployment, updates, and monitoring.
• This role requires strong problem-solving skills, attention to detail, and excellent communication abilities to effectively support users and maintain client satisfaction.

Objectives of this Role

• Resolve support tickets quickly and professionally.
• Assist with DevOps and QA tasks.
• Help maintain platform documentation and reliability.

Your Tasks:

• Monitor infrastructure and application performance.
• Assist in deployment processes and rollback procedures.
• Respond to client requests and escalate complex issues.
• Maintain internal FAQs and knowledge base.
• Help test new configurations and automation scripts.

Requirements
Required Skills and Qualifications:

• Basic understanding of Linux, containers, and support tools.
• Interested candidates should possess a B.Sc Degree with 2+ years in tech support or DevOps environment.

Preferred Skills and Qualifications:

• Certification in Helpdesk or DevOps fundamentals.
• Familiarity with Ansible or container platforms.

Benefits

• Competitive salary.

Application Instructions:

The application deadline is 15th August, 2025. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:

Official Job Website: https://catilas.com/careers/