Help Desk Officers at International Facilities Services (IFS) Group

Job Title: Help Desk Officer

Summary

• We require competent Help Desk Officers to support the growth of companies within the IFS group by providing comprehensive customer services that support the achievemento f corporate objectives.
• We’re looking for a proactive, tech-savvy intern to support our CMMS Help Desk team.
• This role involves frontline customer engagement, ticket logging, issue tracking, and basic troubleshooting to ensure seamless system support and user satisfaction.

Key Responsibilities

• Log, classify, and resolve basic tickets; escalate complex issues
• Communicate ticket updates and resolution timelines to users
• Monitor and follow up on pending tickets to ensure timely closure
• Document user interactions, update FAQs, and support reporting
• Assist with training, onboarding, and general team support.

Ideal Candidate

• Recent graduate or NYSC member in Business, Communications, IT, or related field
• 1-2 years experience in customer service or help desk preferred
• Excellent verbal and written communication
• Organized, empathetic, and eager to learn
• Comfortable with Microsoft Office and ticketing tools.

Salary
N150,000 – N200,000 monthly.

Application Instructions:

The application deadline is 6th September, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://sl.shomasltd.com/