IT Support Associate at Reliance Health

Job Title: IT Support Associate

Description

• The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.
• The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.  

What You’ll Do

• Respond to helpdesk tickets related to IT and user support  
• Provide onsite support to Lagos-based staff and remote assistance to global users 
• Track and maintain inventory of IT assets and tools 
• Manage user setup and removal during onboarding/offboarding 
• Coordinate with external vendors on repairs or hardware purchases 
• Assist with setting up internet, firewall, and office network connections 
• Run routine system checks and escalate technical issues as needed 

Requirements

• OND / HND / Bachelor’s in Computer Science, Engineering, or a related field 
• At least 2 years of experience in IT support or a similar role 
• Strong troubleshooting and communication skills 
• Familiarity with tools like Microsoft 365, email platforms, remote support tools 
• Ability to manage plug-and-play hardware issues (laptops, printers, routers) 
• Curiosity and willingness to learn on the job 

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://getreliancehealth.com/careers/