Regional Lead, POS Operations at Moniepoint Incorporated

Job Title: Regional Lead, POS Operations

About the Role

• As Regional Lead, you will be responsible for overseeing all device repair operations and operations for an assigned repair center.
• You will ensure that all processes run efficiently and operational standards are consistently met.
• This role involves managing day-to-day workflows, supporting cross-functional teams (including technicians, QA officers, and inventory officers), and driving performance across all teams in the center.
• You will also drive key metrics, lead on-the-ground execution, and escalate critical operational risks as needed.
• Your leadership will be instrumental in maintaining high-quality repairs and achieving throughput targets across device repair and deployment activities.

Requirements
Operational Oversight:

• Coordinate and monitor daily repair center activities across the assigned region.
• Ensure all repair, QA, and inventory SOPs are strictly followed.
• Monitor technician and QA productivity and escalate non-compliance.
• Ensure timely handoff and processing of terminals between functions (Technician → QA →Inventory).

Team Leadership & Performance Management:

• Supervise regional staff including technicians, QA officers, and inventory officers.
• Set clear expectations, KPIs, and performance goals for teams.
• Conduct regular performance check-ins and recommend disciplinary actions when necessary.
• Foster a culture of accountability, continuous improvement, and professional conduct.

Inventory and Asset Management:

• Ensure accurate tracking of all terminals.
• Enforce proper physical and logical inventory classification.
• Lead weekly inventory reconciliation efforts and ensure documentation is complete.
• Ensure effective tool and spare part usage, tracking, and return.

Logistics and Coordination:

• Coordinate timely delivery and pickup of terminals through logistics partners.
• Track terminal movements to and from the field, warehouse, and other centers.
• Escalate delivery delays or inventory gaps within SLA limits.

Reporting & Documentation:

• Submit weekly operational reports including productivity, inventory status, and issue logs.
• Maintain comprehensive documentation for audits and escalation tracking.
• Flag operational risks or recurring issues to central operations.

Compliance and Facility Management:

• Ensure clean, organized, and safe workspaces in the repair center.
• Lead compliance audits and ensure adherence to safety and administrative standards.
• Ensure terminals are properly categorized, labeled, and secured.

Qualifications

• Minimum of HND / Bachelor’s Degree in Engineering, Operations Management, or a related field.
• 3 – 5 years of experience in a technical, logistics, or operations supervisory role.
• Experience in POS repair operations is a strong advantage.

Required Skills & Competencies:

• Minimum 4 years of hands-on experience in POS repair operations.
• Strong leadership and team management skills.
• Excellent data analysis skills; able to use metrics to forecast and drive decisions.
• High attention to detail and strong process discipline.
• Solid understanding of inventory and logistics.
• Skilled in troubleshooting, diagnostics, and component-level repairs.
• Proficient in Microsoft Excel.
• Strong communication and escalation handling.

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link below) for detailed information on applying successfully for this vacancy.

Website:
Official Job Website: https://www.moniepoint.com