Customer Relationship Management (CRM) Specialist at Moniepoint Incorporated

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Full Time Jobs

Lagos

Posted 10 months ago

Job Title: Customer Relationship Management (CRM) Specialist

About the role

We are seeking a candidate who is passionate about designing customer journeys, executing CRM campaigns, measuring effectiveness, and continuously optimizing performance.
We take an experiment-driven approach, so an analytical mindset, creativity, and a bias for action are key to thriving on the team.

What you’ll get to do

Create and launch engaging CRM campaigns that drive engagement, retention, and reactivation.
Build campaigns and automated flows in our CRM tool (Braze) across multiple channels including email, push notifications, SMS, and in-app messaging.
Propose innovative, hypothesis-driven CRM campaigns with clear success criteria.
Coordinate all campaign activities with relevant stakeholders: data governance, planning, segmentation, setup, QA, and performance evaluation.
Design and run structured A/B tests, document learnings, and share best practices across teams and markets.
Monitor, analyze, and optimize CRM KPIs.
Continuously improve customer communications to strengthen user lifecycle outcomes.

To succeed in this role, you should have

At least 4 years of experience in CRM or multi-channel marketing.
Strong understanding of customer lifecycle journeys, loyalty, and retention programs.
Proven experience with CRM and campaign management tools (experience with Braze is a plus).
Analytical and data-driven with a good eye for messaging and content that performs.
Ability to think in cause-and-effect and recommend actionable solutions.
You treat every campaign as a learning opportunity and optimize based on results.
Effective collaborator, comfortable working in international and cross-functional teams.
Excellent written and verbal communication skills in English.
Basic knowledge of HTML and/or JavaScript is a plus.

What we can offer you

Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link below) for detailed information on applying successfully for this vacancy.

Website:
Official Job Website: https://www.moniepoint.com

What to expect in the hiring process