| View Jobs at Stanbic IBTC Bank |
| Full Time Jobs |
| Nigeria |
| Posted 10 months ago |
Job Title: Officer, Client Service
Job Description
- The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
- He/she is expected to maintain a high level of integrity and ethical standards. Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM).
- The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.
Qualifications
- First Degree in related discipline
- 1 – 2 years post-NYSC experience
Additional Information
- Behavioural Competencies:
- Establishing Rapport
- Generating Ideas
- Interacting with People
- Making Decisions
- Managing Tasks
- Pursing Goals
- Upholding Standard
- Technical Competencies:
- Customer Understanding (Pension)
- Product and Services Knowledge
- Product Related Systems (Pension).
Application Instructions:
The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.Website
Official Website: https://www.standardbank.com/sbg/standard-bank-group/careers
Job Features
| Job Category | Client Service Officer |