Analyst - Closed Loop Feedback at MTN Nigeria

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Ikoyi Lagos

Posted 10 months ago

Job Title: Analyst – Closed Loop Feedback

Mission

Harness the power of customer feedback to drive transformative insights, enhancing customer experience and informing operational excellence.
Through data-driven decision making, collaboration, and knowledge-sharing: empower the organization to make informed decisions that foster a customer-centric culture and drive continuous improvement.

Description

Lead cross-functional collaboration to align feedback insights with internal objectives.
Ensure secure storage and management of feedback data across departments.
Monitor progress on feedback initiatives to ensure internal alignment.
Promoting data privacy best practices in team discussions and knowledge-sharing sessions.
Establish standardized processes for feedback analysis and reporting.
Share key insights with internal stakeholders to drive improvements in operations.
Translate customer feedback into actionable insights to improve services and products.
Ensure feedback insights reflect customer expectations and preferences.
Prepare detailed reports and presentations for senior stakeholders.
Facilitate discussions on feedback-driven initiatives and align with stakeholder priorities.
Ensure stakeholders understand and value customer feedback insights.

Requirements
Education:

First Degree in any relevant discipline
Fluent in English.

Experience:
3 – 7 years of experience, which includes:

Proficiency in advanced survey design and execution.
Experience with analytics tools like Power BI, Tableau, and Excel.
Strong problem-solving skills to address feedback-related challenges.
Proven ability to work collaboratively with cross-functional teams.
Knowledge of customer service principles and feedback impact.
Strong presentation and communication skills for stakeholder engagement.
Experience in implementing feedback-driven changes within an organization.
Familiarity with data privacy laws and secure data handling practices.

Application Instructions:

The application deadline is 29th August, 2025; 10:59PM. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION”. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.mtn.ng/