Telecom Technical Support Engineer at Careers Verified Limited

Job Title: Telecom Technical Support Engineer 

Summary

• The Telecom Technical Support Engineer will provide technical support to customers, troubleshooting issues with wireless and IT infrastructure products.
• This role involves resolving technical problems via phone, email, remote access, or on-site visits, and may include tasks like commissioning, integration, testing, and troubleshooting, Documenting help desk tickets/resolutions, and maintain defective device inventory list for shop, Perform diagnostics, troubleshooting, repairs and upgrade on all access devices.

Key Responsibilities

• Troubleshooting and Support: Diagnosing and resolving hardware and software issues related to telecom products (e.g., UMTS/LTE RAN, storage solutions, IT networks).
• Customer Interaction: Providing technical assistance to enterprise customers via phone, email, remote access, or on-site visits.
• Product Expertise: Maintaining a deep understanding of products and services, including their functionalities, configurations, and troubleshooting procedures.
• Documentation and Reporting: Creating and maintaining technical documentation, including solution implementation documents and reports on issue resolution.
• Training and Knowledge Sharing: Providing technical training to customers and partners, and contributing to the development of training materials.
• Escalation Management: Identifying and escalating complex issues to higher-level engineering teams or specialized support groups.
• Project Support: Assisting with the implementation, integration, and testing of products in customer environments.

Education & Requirements

• A Bachelor’s Degree in Telecommunications, Computer Science, or a related field is often required.
• Qualifications: HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
• Desired Experience: 2 – 3 years in similar profile.
• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
• Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

Skills and Qualifications:

• Technical Knowledge: Strong understanding of telecommunications networks, including wireless technologies (UMTS/LTE), data communication, and IT infrastructure.
• Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.
• Customer Focus: A commitment to providing excellent customer service and ensuring customer satisfaction.
• Teamwork: Ability to work effectively as part of a team and collaborate with other engineers and specialists.

Salary
N150,000 – N200,000 monthly.

Application Instructions:

The application deadline is on 17th September, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/