Collection Officers (Post-Loan) at Careers Verified Limited

Job Title: Collection Officer (Post-Loan) 

Job Summary

• The Post-Loan Collection Officer is responsible for managing and recovering overdue loan payments from customers.
• This role ensures timely repayment of loans while maintaining a positive customer relationship and adhering to all company policies and regulatory guidelines.

Key Responsibilities

• Monitor and follow up on assigned delinquent accounts to ensure timely loan recovery.
• Contact borrowers via phone calls, emails, SMS, and physical visits to negotiate repayment plans.
• Maintain accurate records of interactions and repayment agreements with customers.
• Conduct field visits to trace and recover overdue payments from defaulting clients.
• Collaborate with legal or recovery agents for escalated recovery cases where necessary.
• Recommend accounts for write-off or legal action where recovery is impossible.
• Analyze reasons for loan defaults and recommend strategies to reduce future delinquencies.
• Provide periodic reports on portfolio performance, recovery efforts, and challenges.
• Maintain strict confidentiality of client financial records.
• Ensure compliance with internal credit policies, regulatory guidelines, and ethical standards.

Key Performance Indicators (KPIs)

• Portfolio at Risk (PAR) reduction rate
• Recovery rate of delinquent loans
• Number of successful repayment agreements secured
• Timeliness of follow-ups and reports
• Client satisfaction and retention rate (post-recovery).

Requirements

• Interested candidates should possess an SSCE / OND / HND / B.Sc Degree in any discipline with 0 – 1 year work experience.

Skills:

• Strong communication and negotiation skills
• Proficiency in Microsoft Office and loan management software
• Ability to work under pressure and meet deadlines
• Good understanding of credit risk and recovery processes
• High level of integrity and professionalism
• Must have an Android Phone
• Should reside within Ikeja and its environs.

Salary
N100,000 – N180,000 per month. 

Application Instructions:

The application deadline is on 31st August, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/