| Full Time Jobs |
| Posted 5 years ago |
About ENGIE Energy Access (EEA)
ENGIE is the only energy player that boasts wholly owned solar home systems and mini-grids providers. Enix International is a High-Quality Technology company that uses customer-centric design processes to create high-quality, affordable, and long-lasting Fenix Power Solar Home Systems for frontier markets. Their mission is to improve the quality of life of our customers through inclusive energy and financial services.
JOB TITLE: Customer Service Representative (Nupe / Hausa Speaker)
JOB LOCATION: Lagos
Employment Type: Temporary
JOB DETAILS:
- ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
- A successful Customer Service Representative must be fluent in the required language, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.
Key Responsibilities, Deliverables and Activities
Key Responsibilities:
- Ensure an excellent experience to all customers with each interaction
- Give customers information about products and services
- Cross-sell Fenix products to customers where possible Deliverables and Activities
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Vet and open customer accounts by recording account information.
- Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
- Follow-up with customers who have delayed payments
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts
- Resolve customer complaints via phone, email, mail or social media
- Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
Required Skills & Experience
- OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
- 0-1 year of experience
- Excellent Written and Verbal Communication Skills
- Microsoft Excel skills
- Ability to interact with peers and mid level leaders internally
Highly Desired Skills:
- Ability to work both in teams and independently
- Passionate about solving problems for customers in rural communities
- Proficiency in English Language and 1 or more other Nigerian Languages
- Critical thinking skills (ability to think outside the box)
- Good problem-solving skills (solutions-oriented)
- Flexibility with the ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.