| Full Time Jobs |
| Posted 4 years ago |
About Owens and Xley Consults
Owens and Xley Consults is a full-service business consulting and advisory company located in Lagos, Nigeria and also loves creating practical solutions that assist entrepreneurs to navigate the day-to-day challenges of running a business.
JOB TITLE: Bridal Experienced Advisor
JOB LOCATION: Lekki, Lagos
Employment Type: Full-time
JOB DETAILS:
- In this role, you are responsible for providing outstanding client service to our clients.
- You will serve as the first point of contact to our clients, respond to, and provide relevant information about our services, and ensure a friendly and pleasant experience.
Duties and Responsibilities
- Respond to inquiries across all communication channels.
- Schedule consultations with clients via preferred communication channels, or in-store.
- Confirm payments with the Finance Officer, and send consultation summary (sketches, digital illustrations, fabric samples, measurement details, etc) to clients for review and approval.
- Follow up with clients and ensure design specifications and production requirements are approved.
- Send invoices to clients once designs have been acknowledged and approved.
- Provide regular feedback to clients on the status of their outfits.
- Liaise with clients and schedule fittings.
- Liaise with the production supervisor on alteration needs and follow up till alterations are made.
- Manage clients’ feedback and complaints
- Maintain a sound knowledge of service offerings and ensure accuracy in information provided.
- Adopt proactive and intuitive techniques to increase client experience by providing suggestions for services that match our clients’ interests.
- Send out congratulatory and appreciation emails to clients after their event.
- Perform other tasks as assigned
Competency and Skill Requirements
- Candidates should possess a Bachelor’s Degree or HND with 3-4 years work experience.
- Excellent written and verbal communication skills
- Demonstrated ability to turn consumer insights into brand actions
- Must exhibit an entrepreneurial and creative approach in developing new and innovative ideas
- Knowledge of online customer relationship management platforms and channels.
- Proficiency in MS Office package.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: October 21, 2021