| Full Time Jobs |
| Posted 4 years ago |
Location: Nairobi, Nairobi, Kenya
Type: Full Time
Min. Experience: Manager/Supervisor
Job Descriptions
1. Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
2. Ensure the team complete all KPI indicators according to company and department polices and requirements;
3. Responsible for data analysis of the team, and will take quick and right actions for improvement;
4. Responsible for the communication and coordination with other departments;
5. Manage everything of the customer care team.
Job requirements
1. At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
2. Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
3. Bachelor’s degree or equivalent;
4. Be able to offer quick and effective solutions for any emergency with strong adaptability;
5. Excellent communication and organizational skills in the representation of the company.