| Full Time Jobs |
| Posted 3 years ago |
JOB DESCRIPTION
- Job Identification 368
- Posting Date 11/04/2021, 05:30 PM
- Apply Before 11/18/2021, 05:30 PM
- Locations: HEAD OFFICE, LAGOS, HEAD OFFICE, LAGOS, NG
FINANCIAL TRANSACTION OFFICER
- Greets all customers promptly and shows a genuine interest in meeting their needs
- Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
- Maintains a strong working knowledge of the Bank’s services
- Examines money to detect and remove counterfeit
- Ensuring all operating and security and safe working procedures are always followed
- Ensure all necessary postings and paperwork are completed accurately to provide audit trails
- Bundles, wraps and seals counted money. Separates mutilated and worn bills.
- Use various cash management systems to ensure accurate counting
- Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
- Ensure prompt handling of customers’ enquiries and complaints
- Ensure timely rendering of reports
- Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook
NON-FINANCIAL TRANSACTION OFFICER
- Greets all customers promptly and shows a genuine interest in meeting their needs
- Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
- Maintains a strong working knowledge of the Bank’s services
- Educate and migrate customers to Alternative Channels
- Proactively receives and responds to customers’ inquiries within their scope of authority
- Ensures effective queue management
- Effectively cross sells the Bank’s products and services
- Maintain a customer friendly and organized banking hall
- Ensure prompt handling of customers’ enquiries and complaints
- Ensure timely rendering of reports
- Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook
Education:
- Minimum of HND upper class
- Minimum of bachelor’s degree, with a minimum grade of 2.2
Experience:
- Minimum of one-year relevant working experience in financial institution, covering a range of functional areas.