Monitoring and Evaluation Officer at the Norwegian Refugee Council (NRC)

Norwegian Refugee Council (NRC) has 60 years of experience in helping to create a safer and more dignified life for refugees, it is a non-governmental, humanitarian organization.

JOB TITLE: Monitoring and Evaluation Officer

JOB LOCATION: Maiduguri, Borno
Job Schedule: Full-time
Job Category: Monitoring and Evaluation

JOB DETAILS:
Generic Responsibilities (max 10):

• Ensure compliance with NRC policies, guidelines and standards
• Ensure compliance with Communication with communities and M&E strategy, tools, handbooks, guidelines and standards
• Specific technical responsibility for implementation of information management activities in relation to NRC programmes
• Provision specific technical support and capacity building towards project staff
• Assess, promote and document ideas for technical improvement and further beneficiary information management options
• Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist
• Promote the rights of displacement affected population in line with the communication with communities, advocacy strategy

Specific Responsibilities:

• Lead the research and design of information flow from and to affected communities.
• Provide quality control and oversight of the data that is being collected, and identify and addresses errors in collection or input.
• Liaise with M&E on data management updates and data validation for the Area office’s data.
• Produces detailed, relevant and high-quality qualitative and quantitative reports and alerts as requested.
• Participate in documentation of the project for lessons learnt and provide inputs to the programme
• Organise monthly data reviews and compile relevant monthly reports as per project requirements
• Coordinate with Core competencies focal persons targeting, registration and selection of beneficiaries.
• Prepare and coordinate the implementation of policies, standard operating procedures and guidelines for electronic records (eg. Beneficiary databases, PDMs, PCMs) and documents.
• Keep the terminology, taxonomies, ontologies, indexing and other M&E classification systems and structures up to date.
• Manage relevant M&E dashboards associated with digital communication tools as per programmatic requirements
• Assist to develop and support the implementation of appropriate SOPs for information management in line with NRC procedures including confidentiality and data protection.
• Assist in the development of appropriate M&E databases to store, analyse and present relevant information.
• Support M&E and CCs staff at the area level to create and maintain databases and spreadsheets that meet NRC’s and donors’ requirements.
• Support M&E Team to harmonise and develop feedback and complaints mechanisms tools using appropriate technologies.

Critical interfaces

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
  • Project planning: Sectors Project Managers, Coordinators, officers;
  • Programme development: Protection, Education, Livelihoods and Food Security, WASH, ICLA, CCCM, RRM, M&E and grants; 
  • Area operations: Support Coordinators/ field office coordinators;
  • Staff capacity building: projects staff.

Scale and Scope of Position

• Staff: None
• Stakeholders: local target communities, as well as key external stakeholders
• Information: GORS, Agresso

Qualifications
Competencies:

• Competencies are important in order for the employee and the organisation to deliver desired results.
• They are relevant for all staff and are divided into the following three categories:

Professional competencies:

• These are skills, knowledge and experience that are important for effective performance.
• Generic professional competencies for this position:
• Bachelor’s Degree in Computer Science or Information Management, Statistics or IT related fields.
• Documented results related to the position’s responsibilities.
• Proficiency in English is essential

Context / Specific skills, knowledge and experience:

• Minimum of 2 years of previous job experience relevant to the function or in digital communication and data management, statistics, analysis and information technology.
• Advanced MS Excel, PowerBi skills and experience of working with MS Access is required. Previous experience of working with SPSS, STATA, and R is desirable.
• Candidates with skills in basic programming knowledge of more than one of the following languages:  C#, Java, Node.js, PHP, Python, Ruby have an added advantage.
• A cursory knowledge of telephony and mobile communications infrastructure and management and can articulate needs and requirements for telephony relevant to digital communication environments
• Ability to develop, organise and design short informational documents and training materials relevant to the tools in use
• Good understanding of data and information needs for programme management and decision-making.
• Strong data interpretation skills, report writing, and data presentation

Behavioural competencies (max 6):

• These personal qualities influence how successful people are in their job.
• NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:
  • Strong organisational and interpersonal skills.
  • Positive and professional attitude
  • Good cultural awareness and sensitivity
  • Ability to work both independently and as part of a team
  • Ability to work under pressure and meet tight deadlines.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
• The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework.

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