Specialist – Quality and Processes, Commercial at MTN

Full Time Jobs

Lagos Nigeria

Posted 3 years ago

MTN Nigeria is a South Africa multinational telecommunication company. it began its operation in Nigeria in 2001. The company report to have over 55 million subscribers. in 2001, MTN Nigeria has led the growth in the voice market to become the biggest mobile operator in Nigeria and West Africa. It is currently one of the most used networks in Nigeria.

JOB TITLE: Specialist – Quality and Processes, Commercial

JOB LOCATION: Victoria Island, Lagos
Job Identification: 1255
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Operation Quality and Processes
Division: MoMo Payment Service Bank

JOB DETAILS:

Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
Comply with the set governance mechanisms, under supervision from the functional lead
Identify, plan and implement key projects to improve quality, reduce cost, increase productivity resulting in significant business improvement and customer satisfaction.
Analyze fintech agent and customer information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
Coordinate efforts with project teams, including business, IT, and third-parties to identify processes, apply Lean/Six Sigma principles, and coordinate with teams to develop/implement automation solutions.
Drive business process improvement efforts to ensure that standardization, efficiencies and best practices are employed while leveraging systems, automation and other solutions as needed.
Provide process analysis and improvement expertise to support functional and cross functional teams to develop and manage process change and operational improvement across the organization.
Undertake relevant impact assessment(s) to appraise and evaluate options for the identified business process /system improvements.
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

Requirements
Education:

First Degree in any related discipline
Fluent in English

Experience:

3 – 7 years of experience which includes:
Experience in Fintech, banking or Mobile Money
Experience working in a global/multinational enterprise with a good understanding of emerging markets