Manager, Channel Management (Merchants)

Full Time Jobs

Lagos Nigeria

Posted 3 years ago

MTN Nigeria is a South Africa multinational telecommunication company. it began its operation in Nigeria in 2001. The company report to have over 55 million subscribers. in 2001, MTN Nigeria has led the growth in the voice market to become the biggest mobile operator in Nigeria and West Africa. It is currently one of the most used networks in Nigeria.

JOB TITLE: Manager, Channel Management (Merchants) – Commercial

JOB LOCATION: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Division: MoMo Payment Service Bank
Reports To: Senior Manager Head Distribution

JOB DETAILS:

Develop specific go-to-market strategies for assigned channels
Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
Develop and execute channel strategy to accelerate targeted revenue growth
Own roadmap for delivery of channel changes based on consumer insights and business requirements
Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
Lead all joint business planning activities with channel partners
Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions and the telecommunications sector
Act as first point of contact for partners and gather insights on product uses and needs
Identify and share opportunities for operational improvements
Manage affiliate partner relationships and process applications
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Education

First Degree in any Commercial discipline
Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
Fluent in English

Experience:

6 – 13 years’ experience which includes:
Experience in Fintech, banking or Mobile Money
Experience in Digital Channel development and management
Experience working in a global/multinational enterprise with a good understanding of emerging markets