Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Customer Service Executive at Greenlight Planet

Facebook Twitter LinkedIn WhatsApp
Full Time Jobs
Lagos
Posted 3 years ago

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos, Nigeria
Job type: Permanent – Full Time
Department: EB Direct Sales
Reporting To: Team Manager, Customer Service

The Team You Would Join

  • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do:

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
  • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;

Requirements
You might be a strong candidate if you:

  • Bachelor’s Degree in a Business related courses – Sales, Marketing or Customer Service Management.
  • Good communication skills with fluency in both written and spoken English
  • Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
  • Strong interpersonal skills.
  • Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
  • Basic Microsoft- Excel skill.
  • We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

What We Offer (In addition to Compensation and Statutory Benefits)

  • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
  • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

Others Also Applied For:

  • Sales Logistics Officer at Fort Knox Outsourcing
  • Senior Mechanical Engineer at Fort Knox Outsourcing
  • I.T Sales Executive at Fort Knox Outsourcing
  • Aggregator Manager at Fort Knox Outsourcing (10 Openings)
  • Logistics Operations Associate at a Logistics Solutions Company – Fort Knox Outsourcing
  • Customer Service Representative at Fort Knox Outsourcing
  • Card Sales Officer at Fort Knox Outsourcing (12 Openings)
  • Fleet Officer at Fort Knox Outsourcing
  • Sales Executive at Fort Knox Outsourcing
  • Female Retail Sales Associates (Pharmacy) at Khenpro Global Services
  • Head, Human Resources at Khenpro Global Services
  • Pharmacist Intern at Khenpro Global Services
  • Store Officer at Khenpro Global Services
  • Production Supervisor at Khenpro Global Services
  • Business Development Manager at Khenpro Global Services
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.