Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Customer Service Representative at Paga Nigeria

Facebook Twitter LinkedIn WhatsApp
Full Time Jobs
Lagos
Posted 3 years ago

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Department: Customer Experience
Employment Type: Full-Time
Sector: Financial Services
Career Level: Grade 3
Reports To: Manager, Customer Care

About the Role

  • A customer service representative is responsible for supporting Paga customers, products and services at the frontline, proffer solution to customer’s inquiries, give information and handle complaints regarding organization’s products and services, keep customer satisfaction at the core every decision and behavior.

Primary Responsibilities

  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
  • Follow through on customer queries ensuring prompt resolution and feedback
  • Use relevant tools to track cases and meet turn-around-times and other required metrics
  • Proactively solicit and avail information to facilitate 90% first call resolution
  • Answers calls and respond to emails from customers professionally.
  • Provide customer with product and service information.
  • Obtain relevant data to handle complaints and inquires.
  • Resolves complaints by clarifying issues; investigate and proffer solution.
  • Escalate unresolved issues to internal/second level support.
  • Up-selling and cross-selling of Paga products and services  
  • Perform any other duties as assigned by the Manager, Customer Care.

Knowledge and Skill Requirements

  • Bachelor’s Degree with a minimum of a 2:1 or its equivalent in a relevant discipline
  • Minimum of 1 year relevant work experience.
  • Communicates tactfully and effectively both verbally and in writing
  • Maintain effective work relationships with team members
  • Flexibility and adaptability to new instructions and/or dynamic organizational priorities
  • Must be a team player and able to work collaboratively with and through others.
  • Must have completed the mandatory NYSC.

Key Competencies:

  • Proficiency in Ms Office – Excel, Word and PowerPoint
  • Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

Others Also Applied For:

  • Internal Control Officer at HabariPay Limited
  • Product Manager, Remittance at Interswitch Group
  • Team Lead, Mobile Engineering (Android POS) at Interswitch Group
  • Growth Marketing Manager at Interswitch Group
  • Platform Manager, Professional Services at Interswitch Group
  • Lead Software Engineer at Interswitch Group
  • Site Reliability Engineer at Interswitch Group
  • Senior Digital Marketing Executive at Interswitch Group
  • Assistant Manager, Finance – Sheraton Lagos Hotel at Marriott International
  • Electrical MRT Technician – Sheraton Lagos Hotel at Marriott International
  • Bar Supervisor – Sheraton Lagos Hotel at Marriott International
  • Commis II at Marriott International
  • Duty Manager at Sheraton Lagos Hotel – Marriott International
  • Assistant Food & Beverage Manager at Sheraton Lagos Hotel – Marriott International
  • Commis II at Marriott International
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.