Commercial Manager at United Nigeria Airlines

Full Time Jobs

Enugu

Posted 3 years ago

Private Airlines Services Limited (Operators of United Nigeria) is a wholly Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the registered tradename; United Nigeria.

We are recruiting to fill the position below:

Job Title: Commercial Manager

Location: Enugu

Job Description
Business Development:

Prepare commercial contracts and negotiating commercial terms for business development.
Track and monitor commercial performances with a view to increasing revenue and earnings across the business.
Demonstrate leadership and provide active coaching and support to the commercial team.
Lead sales and marketing strategies.
Establish and manage innovative projects from idea generation to innovation execution
Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
Identify new routes based on industry data
Minimizing risks and ensuring a cost-effective approach

Central Reservation System:

Help develop, lead, and deploy a central reservation system
Creation and publication of flights, routes and connecting airport
Plan unit of sales traffic and expectations
Monitor load factor and revenue flown per day of the week
Identify special event, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
Ensuring system data matches with the published schedule
Ensuring system integrity
Provide overall guidance on system use and helpdesk on critical system-specific matters

Pricing and Inventory Control:

Lead price setting and pricing reviews
Ensure timely wash-up of all flights to maximize sales
Monitor competitor`s availability and adjust allocations according to the marketing strategy
Updating of fares and taxes
Management and control of reservation inventory to increase business profitability
Setting overbooking profile
Setting group quote pricing structure
Charter negotiations

Commercial Planning:

Develop, document, and implement business plans, processes, and procedures
Structuring the commercial department into various units
Oversee business extensions in terms of Co-operate alliances & Travel Agency
Coordinate sales process and systems training for new recruits and refresher training for existing personnel
Monitor and manage Customer Service and customer satisfaction process flow
Ensure seamless relationship between out-stations and Commercial team to enhance business development
Liaise with HR department for staffing needs
Align with Accounts department for checks and balances
Advising company on promotional offers and strategies

People Management:

Develop a high-performance service culture within the business
Develop KPIs with team members and monitor individual performance
Conduct performance appraisal
Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
Identify training needs and opportunities to develop a highly skilled functional department

Skills and Personal Qualities

Ablity to manage ticket sales in the Airline Industry
Ability to lead price setting and price reviews
Ability to ensure timely wash-up of all flight to maxmise sales
Good and vast knowledge of the Airline industry with regards to reservation system
Must be a person of high integrity
Proficient with Microsoft Office Suite or related software especially VIDECOM
Excellent and strong client-facing and communication skills.
Excellent teamwork, communication and interpersonal skills
Excellent managerial skills and Good research skills.
Excellent organizational skills and attention to details
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to develop working partnerships with all staff in airlines at the airport
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be smart enough to take critical decisions within a very short time limit