Operations Analyst at OPay Nigeria

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 300,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

We are recruiting to fill the position below:

Job Title: Operations Analyst

Location: Ikeja, Lagos

Job Summary

• The Operations Analyst is responsible for communication with third party partners and operators, market research and data collection as well as Optimize the UI and functions of the scenes in charge.

Key Responsibilities

• Providing operational support on the support groups for
• Escalating irregular issues complained by team members to the technical and Beijing Team
• Ensuring all pending and unresolved cases have been attended to with solutions provided.
• Conducting Surveys and Phone checks on product requirements, suggestions and feedbacks.
• Provide support using the admin access dashboard to issues relating to the KA dashboard.
• Give and provide useful operational suggestions, policies that can be implemented to make the business better.
• Serve as an intermediary support between sales and product team to ensure that all operation process and tools run smoothly on the field.
• Other tasks assigned by the supervisor

Job Requirements

• Minimum of B.Sc / HND in a reputable institution.
• Minimum of 2 years Experience as Operations Support and Customer Service Officer in the Payment Service or POS business firms
• Must have good knowledge and experience in merchant support of the POS business.
• Must have team management Experience.

Application Closing Date
20th June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online