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Lagos |
Posted 2 years ago |
We are recruiting to fill the position below:
Job Title: GNOC Service Desk Engineer (Level 1)
Location: Lagos
Job Type: Permanent
Department: Technical
Responsibilities
- First point of contact for customer concerns.
- Answer all network support related telephone calls and email acknowledgement.
- Logging and tracking incidents/customer concerns from start to resolution
- Ensure Prompt notification to customers on all service affecting incidents and all planned maintenance activities when assigned.
- Generate and analyse network report
- Maintain and ensure full compliance with all MainOne NOC processes and procedures
Qualifications, Skills & Competencies
- HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
- 1 year experience.
- Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
- Industry experience in a customer facing unit/department is preferred.
- Ability to understand of Main One’s products and processes.
- Eager and quick to learn.
- Good communication skills (Written & Verbal).
- Capable of multi-tasking, good time management and prioritization of workload.
- Ability to assess and prioritize faults and respond or escalate accordingly.
- Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
- Actively encourage strong working relationships with other teams.
Demands of the Job
- Ability and willingness to work round the clock when required and meet tight deadlines.
- Ability and willingness to fill in for shift rounds when required.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Features
Job Category | Customer Service / Call Centre / Front Desk / Receptionist Jobs, Engineering (Electrical / Electronic / Mechanical / Civil / Construction / Building / Petroleum / Water / Field / Structural / Production Optimization / Reservoir) Jobs, Front Desk Jobs |