Outlet Manager (Female) at Montaigne AH limited – 2 Openings

We are recruiting to fill the position below:

Job Title: Outlet Manager (Female)

Locations: Island and Mainland – Lagos
Employment Type: Full-time

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

• Lead others and work effectively with store team.
• Supervise, assign and direct activities of the store’s team.
• Effectively communicate information to store team and supervisors in an open and timely manner.
• Support Store team with actions plans for operational and service improvement.

Customer Service:

• Assist customers with their questions, problems and complaints.
• Promote the company’s customer service culture (greet, offer help, and thank).
• Provide colleagues personalized customer service feedback and coaching.
• Handle all customer relations issues in accordance with company policy.
• Promote a positive shopping experience for all customers.
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising / Presentation:

• Stock shelves.
• Manage re-order levels & restocking from HQ for the store.
• Conduct merchandizing activities in line with approved brand guidelines.
• Account for promotional and sales support materials.
• Organize and execute the display and maintenance of off-shelf merchandise.

Job Requirements
Required Qualification:

• Candidates should possess a Bachelor’s Degree / HND qualification.

Required Experience:

• 3 – 4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred.
• Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication. Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills.

Application Closing Date
30th December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.