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Customer Service Officer at Gamay Properties

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View Jobs at Gamay Properties
Full Time Jobs
Lagos
Posted 3 years ago

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • Our company is looking for a passionate customer service representative that will support customers by providing helpful information, answering questions, and responding to complaints.
  • He/She will be the front line of support for clients and customers and will help ensure that customers are satisfied with products, services, and features.

Responsibilities

  • Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
  • Ensure customer retention and increase the customer base
  • Keep proper records and updated customer and clients’ databases.
  • Support the sales team in processing customers’ goods and payments
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information of company’s products
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions

Requirements

  • BSc or its equivalent
  • 1 – 2 years work experience.
  • Excellent communication skills
  • Keen attention to details
  • customer service experience preferred
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Close proximity to Ikeja is key

Application Closing Date
29th November, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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