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Customer Supports Partner at PMI Consults

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Full Time Jobs
Lagos
Posted 3 years ago

They are recruiting to fill the position below:

Job Title: Customer Supports Partner

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements and Skills

  • B.Sc Degree in Information Technology or relevant Diploma
  • 0 – 1 year relevant work experience.
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases.

Salary
N80,000 – N150,000 Monthly.

Application Closing Date
31st December, 2022.

How to Apply
Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as the subject of the mail.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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