Product Operations Manager at PalmPay Limited

We are recruiting to fill the position below:

Job Title: Product Operations Manager

Location: Lagos
Job Type: Full-time · Mid-Senior level

About the Job

• We’re looking for a Product Operations Manager who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will play an important role in assisting the Merchant Business Department with the daily running of our organization’s benefits programs.
• The ideal role holder will directly impact the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product, and play a central role in understanding the customer experience through insights delivered via interviews, feedback, testing, and experimentation.
• Insights derived through these channels inform future product decisions that lead to product improvements.

Job Description

• Facilitating user interviews and other market research
• Overseeing quality assurance checks on new features
• Analyzing data to help the design and product management teams make better-informed decisions
• Creating product content, like campaign H5 pages, banners, and posters
• Writing product training documents, analysis, copywriting and communicating with the coordinating department working closely with the product team, designing insight on optimizing the customer experience.

Requirements

• Minimum of Bachelor’s Degree in any field.
• At least 3 years of experience in the mobile app or POS, and at least 2 years of industry experience in agent banking.
• Good at data analysis, copywriting and communicating with the coordinating department.
• Well-known agent banking industry, and insight on optimizing users’ experience.
• Strong responsibility.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online