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Officer – Customer Operations West 1, Customer Services at MTN Nigeria

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Full Time Jobs
Lagos
Posted 3 years ago

We are recruiting to fill the position below:

Job Title: Officer – Customer Operations West 1, Customer Services

Job Identification: 1678
Location:  Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations

Description

  • Escalate and route customer issues to the relevant process operators.
  • Perform necessary system transactions related to customer request.  
  • Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
  • Maintain Integrity of managing subscriber data/information.
  • Identify and report on customer impacting trends. 
  • Generate periodic reports and other ad-hoc reports as requested by team lead.
  • Educate customer on use of products and services.
  • Enlighten and educate customers on new products and initiatives within MTN.  
  • Document actions taken to resolve client problems.
  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
  • Follow through on customer queries ensuring prompt resolution and feedback. 

Education

  • First Degree in any relevant discipline 
  • Fluent in English 

Experience:

  • 3 – 7 years’ experience in an area of specialization; with experience working with others
  • Experience working in a medium-sized organization  
  • Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).

Application Closing Date
22nd November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs, officer

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