Officer - Customer Operations West 1, Customer Services at MTN Nigeria

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Full Time Jobs

Lagos

Posted 3 years ago

We are recruiting to fill the position below:

Job Title: Officer – Customer Operations West 1, Customer Services

Job Identification: 1678
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations

Description

Escalate and route customer issues to the relevant process operators.
Perform necessary system transactions related to customer request.
Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
Maintain Integrity of managing subscriber data/information.
Identify and report on customer impacting trends.
Generate periodic reports and other ad-hoc reports as requested by team lead.
Educate customer on use of products and services.
Enlighten and educate customers on new products and initiatives within MTN.
Document actions taken to resolve client problems.
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
Follow through on customer queries ensuring prompt resolution and feedback.

Education

First Degree in any relevant discipline
Fluent in English

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium-sized organization
Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).

Application Closing Date
22nd November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online