Analyst - Customer Experience, Customer Experience at MTN Nigeria

Full Time Jobs

Lagos

Posted 2 years ago

MTN Nigeria is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Analyst – Customer Experience, Customer Experience

Job Identification: 1729
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager – CEX Design and Implementation
Division: Customer Relations

About MTN Nigeria: MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition

Job Requirements

First Degree in any discipline
Fluent in English.

Experience:

3 – 7 years’ experience which includes:
- Experience working in a medium-sized organization
- Journey mapping; prototyping and framing
- Business Planning and Analysis, preferably within the telecommunications sector
- Experience in Enterprise Data Management
- Experience in data analysis, problem solving and reporting/presentation
- Experience in Customer Care and Management
- Competitive and Marketing Research
- Proficiency in the use of Microsoft office tools
- Strong analytical skills.