Lead, Support & Service Management at Kuda Bank

Full Time Jobs

Lagos

Posted 2 years ago

Kuda is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Lead, Support & Service Management

Location: Lagos, Nigeria
Job Type: Full time
Department: Tech
Reporting to: CTO

About Kuda: is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

Job Requirements

Bachelor’s Degree in Computer Science, IT, Computer Engineering or a similar field
MBA is advantageous
Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
Microsoft, Linux, or Cisco CCNA Certification is preferred.
At least 3 years experience in project management or as a technical analyst
Superb analytical, diagnostic, and troubleshooting skills
The ability to make important decisions in a fast-paced environment
Great interpersonal and communication skills
Excellent time management
Understanding of GDPR as it pertains to the role
Good analysis, problem-solving and decision-making skills
Well organised with effective time and activity management skills
Enthusiasm and willingness to continuously learn new things
Goal orientated, able to meet and exceed goals
Proactive with great organisation and time management skills
Excellent attention to details.