Quality Assurance Specialist at Kuda Bank

Kuda is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Quality Assurance Specialist

Location: Lagos, Nigeria
Job Type: Full time

 About Kuda: Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

Job Requirements

• BSc. (MBA, PMP an added Advantage)
• 6-7 years Customer Support experience with a minimum of 4 year in Quality Assurance
• Ability to deal with diverse problems using facts, judgment, and discretion to resolve them
• Have an instinct around anticipating and handling problems, crafting solutions, communicating them to Stakeholders
• Ability to probe effectively for understanding
• Listening attentively to internal customers’ complaints and compliments
• Good Analytical skills
• Excellent verbal, written and interpersonal communication skills
• Ability to multitask and successfully operate in a fast-paced environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, Excel, PowerPoint)

 How to Submit Your Application

Interested and qualified candidates should:
Click here to apply online

Application Closing Date
Not Specified.