Associate, Resolution at EKOEXCEL

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Full Time Jobs

Lagos

Posted 2 years ago

EKOEXCEL is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Associate, Resolution

Location: Lagos

About EKOEXCEL: The EKO Excellence in Child Education and Learning programme is LASG’s statewide program to transform ECCDE and Primary education in all Lagos State government schools, bringing 21st Century education that is child-centred and enabled by modern practices and technology. The programme is designed to empower and support public school teachers and to increase learning outcomes for children in the classroom. The programme represents the largest ever investment in Lagos state’s basic education system. It is bringing equity to quality basic education, and in doing so removing the economic limitations for the hundreds of thousands of pupils in the State’s public primary school system.

Job Requirements

Bachelor’s Degree, Passion for Bridge’s vision of educating every child.
Strong phone contact handling skills and active listening
Excellent communication skills with a good command of English
Ability to multitask, manage time effectively and prioritize tasks.
Good typing speed. At least 25 words per minute with an accuracy of 85%
Ability to handle complaints in a polite; empathetic and professional manner
Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
Positive attitude and enthusiasm when faced with routine work
Ability to multitask
High levels of integrity and confidentiality of recipient information.
Ability to work under pressure
Experience using Excel, Google Suite and Gmail is desirable
Prior experience working with a customer is a plus
Ability to enter information accurately in databases.