Product / Customer Retention Manager, Cloud Services at Signal Alliance Technology Holding

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Full Time Jobs

Lagos

Posted 2 years ago

Signal Alliance Limited is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Product / Customer Retention Manager, Cloud Services

Location: Lagos
Employment Type: Full-time

About Signal Alliance Limited: Signal Alliance Limited is a leading Technology integrator in Nigeria. Founded in 1996, the company has provided technology integration services to the leading organisations in Nigeria from one technology cycle to the next

Job Requirements

Drive licensing sessions leading to upselling opportunities. Experience in Microsoft Cloud licensing is paramount.
Build upon the existing success of Cloud portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace.
Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with technical resources throughout all phases.
Create a go-to-market strategy to successfully launch new products and lead the successful execution of this plan across functional teams.
Creating cloud solutions that solve pain points and meet the needs of customers
Have an understanding of the different Microsoft agreement structures: Adoption/consumption of existing licenses
Drive assessments /POC/POV with the tech team
Support the enterprise and the SMC team in covering licensing options with the presentation.
Develop positioning and messaging that resonates with customers, relating product capabilities in terms that they understand, care about, and are willing to pay for.
Gather data from customers through customer interviewing, customer success, design thinking, etc. for the purpose of strategy creation and execution
Responsible for internal training, sales, and development of the portfolio
Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.
Perform competitive analysis, define and communicate key advantages.
Communicating roadmap and technical capabilities to customers
Assessing current and emerging technologies and market/industry trends in order to inform platform strategy
Assisting in the development of business case justification and financials to support investments in platform.