Customer Service Officer at Mathills Services Limited

Mathills Services Limited is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

 About Mathills Services Limited:  Mathills Services Limited is a consulting firm that provides a wide range of human resource solutions with a business focus. We are a dynamic organization that excels in consulting, training, and delivering results. We provide current solutions and business innovations such as outsourcing and recruitment of quality talent, business consultancy, training and business process engineering to serve small to large size private, public and non-profit organizations across diverse sectors.

 Job Requirements

• BA / B.Sc qualification.
• Minimum of 5 years of experience in a customer service role, preferably in a similar industry or organization. Previous experience in handling customer inquiries and resolving issues is essential.
• Communications Skills: Excellent verbal and written communication skills to interact with customers effectively and professionally. Ability to convey complex information in a clear and concise manner.
• Problem Solving: Strong problem-solving and critical-thinking abilities to identify and address customer concerns promptly and effectively. Capacity to think on your feet and make informed decisions.
• Empathy: Empathetic and patient approach when dealing with customers, understanding their needs and providing appropriate solutions. Ability to remain calm and composed in challenging situations.
• Product Knowledge: Thorough knowledge of the company’s products, services, and policies. Continuously update and enhance product knowledge to provide accurate information to customers.
• Multitasking: Excellent organizational and multitasking skills to manage multiple customer inquiries simultaneously.
• Time Management: Strong time management skills to prioritize tasks, meet deadlines, and manage workload efficiently.
• Customer Focus: Strong dedication to customer satisfaction, always striving to exceed expectations and deliver exceptional service.
• Candidate based around Lekki Phase 1 is an added advantage.

 How to Submit Your Application

Interested and qualified candidates should send their Application and CV to: [email protected] using the Job Title as the subject of the mail.

 Application Closing Date
30th June, 2023.