Senior Manager, Customer Care at M-KOPA Nigeria

M-Kopa Nigeria  is inviting credible applicants who are willing to partake in its  ongoing recruitment to fill the position below:

Job Title: Senior Manager, Customer Care

Location: Lagos
Employment Type: Full-time
Department: Customer Care

 About M-Kopa Nigeria :   The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Requirements

• Bachelor’s Degree in any related field.

Experience:

• Over 3 years experience in a similar role
• Previous experience working in a call center environment or BPO set up.
• Experience managing multiple customer interaction channels (voice and non-voice)
• People management experience in a similar capacity
• Experience with call Centre operations and metrics
• Fluent in English.

 How to Submit Your Application

Interested and qualified candidates should: Click here to apply online

Note

• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
• M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
• M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

 Application Closing Date
Not Specified.