IT Support Specialist at Jumia Nigeria

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Full Time Jobs

Lagos

Posted 2 years ago

Jumia is inviting credible applicants who are willing to partake in its ongoing recruitment to fill the position below:

Job Title: IT Support Specialist

Location: Yaba, Lagos
Employment Type: Full-time

About Jumia: Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Job Requirements

Higher Education in either IT or equivalent
Minimum 3-year work experience in computer technical support functions;
Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
Excellent communication skills and taste for contact with the end user;
Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
Good interpersonal skills and taste for teamwork;
Good analytical ability, organization and planning;
Outstanding troubleshooting skills
Knowledge of customer service principles and practices
Proficiency in English, both written and verbal, clearly and accurately.